tx999 Privacy Policy

Introduction Introduction

tx999 ("we", "our", "platform") is committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. This privacy policy explains what information we collect when you use our website tx999.lat, why we collect it, and how we keep it secure.

By registering on or continuing to use our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please contact our support team.

1 Information We Collect

Various types of information are collected on tx999 to provide you with a secure and personalized gaming experience. These are explained under the categories listed below:

1.1 Information You Provide

Information you supply to us directly:

• Full name and date of birth (for age verification — accounts are for persons aged 21 and over only).
• Email address and mobile number.
• Password (stored in encrypted form — never readable in plain text).
• Payment details: bKash, Nagad, Rocket, or Upay account numbers (used solely for processing transactions).
• Identity document details, which may be required for KYC (Know Your Customer) verification.
• Messages and contact details sent to our support team.

1.2 Automatically Collected Information

Information collected automatically while you browse our site:

• IP address and approximate geographic location.
• Device type, operating system, and browser details.
• Time of access, pages viewed, and session duration.
• Referral source (which site or advertisement you came from).
• Information from cookies and similar tracking technologies (see Section 7 for details).

1.3 Gaming Activity Information

• Play history, bet amounts, and results.
• Records of deposit and withdrawal transactions.
• Bonus usage and promotion claim details.
• VIP level and points information.

2 Purpose of Using Your Information

tx999 uses your information only for the following lawful and clearly defined purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and keeping your account secure.
• Processing deposits, withdrawals, and other financial transactions.
• Keeping gaming services and promotions active.
• Providing support via live chat and email.

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities.
• Ensuring age verification — the platform is for persons aged 21 and over only.
• Complying with responsible gaming policies.
• Meeting applicable laws and regulatory requirements.

2.3 Service Improvement and Personalization

• Providing game recommendations based on your preferences.
• Improving platform performance and user experience.
• Identifying and resolving technical issues.

2.4 Communication

• Sending important account-related notifications.
• Informing you of promotional offers and bonuses with your consent.
• Notifying you of policy changes.

3 Sharing and Disclosure of Information

tx999 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Trusted Service Providers

We work with certain third-party organizations that provide services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), technical support, and fraud prevention. Information is shared with these partners solely to carry out specific tasks, and they are bound by strict confidentiality obligations.

3.2 Legal Obligations

If we are required to disclose information by law, court order, or the direction of a competent authority, we will do so. Information may also be provided to relevant authorities in connection with the investigation of fraud or criminal activity.

3.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify you in advance and your information will remain protected under this privacy policy.

4 Data Security Measures

tx999 applies industry-standard security measures to keep your personal and financial information safe:

4.1 Encryption Technology

Our entire website is secured with SSL (Secure Sockets Layer) encryption. This means all data exchanged between your browser and our servers is encrypted, so no third party can read it.

4.2 Password Protection

Your password is never stored in plain text. Passwords are stored using a one-way hashing algorithm, meaning even our staff cannot view your password.

4.3 Access Controls

Only authorized staff are granted access to personal information for specific, necessary purposes. All access is logged and regularly audited.

4.4 Technical Safeguards

• Firewalls and intrusion detection systems.
• Regular security testing and vulnerability assessments.
• Data backup and disaster recovery planning.
• Automated alerts for suspicious activity.

5 Data Retention Period

We retain your personal information only for as long as it is necessary or required by law. Information is retained according to the following policy:

5.1 Active Accounts

All relevant information is retained while your account remains active. This includes gaming history, transaction records, and contact details.

5.2 Closed or Banned Accounts

Even after your account is closed or suspended, certain information may be retained for a defined period for legal compliance, fraud prevention, and dispute resolution purposes.

5.3 Financial Transaction Records

Financial records and transaction information are retained for the period required under applicable financial regulations.

5.4 Marketing Communications

If you opt out of receiving promotional communications, we will record your preference and stop sending that type of communication in the future. The opt-out record itself will be retained in order to honor your preference.

6 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

6.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

6.2 Right to Rectification

You have the right to request correction of any information we hold about you that is incomplete or inaccurate.

6.3 Opt Out of Marketing

You may request to stop receiving promotional emails or notifications at any time. Important service-related notifications (such as security alerts and policy changes) will continue to be sent.

6.4 Request for Data Deletion

In certain circumstances you may request that your personal information be deleted. However, where we are required to retain it for legal obligations or legitimate business purposes, we will inform you of that.

6.5 Right to Lodge a Complaint

If you have any objection to how your information is processed, please contact us. We will resolve your complaint within a reasonable time.

7 Cookie Policy

tx999 uses cookies and similar technologies to improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and remembering your preferences. Without them, the site does not work properly.

7.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and customization details. They make your experience more personalized.

7.3 Analytics Cookies

Anonymous usage data is collected to understand which parts of the site are used most and where potential technical issues may exist. This information is not personally identifiable.

7.4 Cookie Controls

You can control or block cookies by changing your browser settings. However, blocking essential cookies may prevent some features of the site from working.

8 Protection of Minors

tx999 is an adult platform intended only for persons aged 21 and over. We do not knowingly collect information from any minor.

Age is verified at the time of registration and confirmed through KYC verification where necessary. If we become aware that information from a minor has been collected, that information and the associated account will be immediately cancelled.

If you believe a minor has registered on this platform, please contact us at [email protected].

9 Third-Party Links and Services

The tx999 platform uses third-party services for payment processing and game delivery — including game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. These service providers have their own privacy policies.

For payments, bKash, Nagad, Rocket, and Upay follow their own security and privacy standards. The terms and conditions of these providers apply when transactions are carried out.

We are not responsible for the privacy practices of third parties. We therefore recommend reading their individual policies before using those services.

10 Policy Changes

We may update this privacy policy from time to time — due to changes in services, legal requirements, or improvements to security standards.

For any significant changes, we will:

• Publish the new version on the website along with the updated date.
• Send a notification to your registered email address.
• We will display a notification banner on the platform where applicable.

Continuing to use the platform after changes means you agree to the updated policy.